Refund Policy

At Smooche, we strive to provide you with high-quality products and a seamless shopping experience. We understand that occasionally, issues may arise with your order. This Return & Refund Policy outlines the guidelines for returns and replacements for damaged or defective products.

1. Eligibility For Replacements

We only accept replacements for products that are damaged or defective upon delivery. To be eligible for a replacement, you must notify us within 7 days of receiving the product.

2. Reporting a Damaged/Defective Product

To request a replacement, please contact our Customer Support team via email address provided below. When reporting the issue, please provide the following information:

  • Your order number & full name.
  • Product name and description.
  • Details and images of the damage or defect.

Contact Email: hey@smooche.in

3. Replacement Process

Our Customer Support team will review your request and may require additional information or images to verify the issue. Upon verification, we will confirm the eligibility for a replacement.

4. Returning A Damaged/Defective Item

In most cases, we do not require the return of the damaged or defective product. You may dispose of it according to local regulations or as advised by our Customer Support team. In some cases, we may request the return of the product, and we will provide you with the necessary instructions and a prepaid shipping label.

5. Non-Eligibility

We do not accept replacement requests for reasons other than damage or defect. Returns for products damaged due to mishandling or improper use are not eligible for replacements or refunds.

6. Shipping Damage

If your package arrives visibly damaged, please refuse the delivery and contact our Customer Support team immediately. If the damage is discovered after accepting the delivery, please inform us within 7 days of receipt along with supporting images.

7. Refund Timeline

After carefully reviewing your issue, if eligible, your refund will be processed through the original mode of payment within 7-14 working days. Refund timeline may be different depending on your bank.

8. Changes To This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. The revised version will be effective upon posting on our Website.

We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact us at: hey@smooche.in